Refund policy
Last updated 6 November 2026
Failed videos
If a video fails to render, its credit is returned to your balance automatically. You do not need to ask.
Subscriptions
- You can cancel Pro or Max at any time. Cancelling stops the next renewal; the current paid month and its videos stay yours.
- Within 14 days of a payment, you can ask for a full refund of that payment if you have not used any of the videos it added.
- If you have used some of them, we refund the unused share of that payment.
- When a payment is refunded, the unused videos it added are removed from your balance.
How to ask
Email [email protected] with the email address on your receipt, or reply to the receipt from our payment provider, Polar. Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.
This policy does not limit any rights you have under the consumer law of your country.